STUDENTS’ PERCEIVED SATISFACTION WITH CAFETERIA SERVICES: A STUDY OF REDEEMER’S UNIVERSITY CAFETERIA
| dc.contributor.author | Boluwaji, Faith Abimbola | |
| dc.date.accessioned | 2025-05-31T16:03:53Z | |
| dc.date.available | 2025-05-31T16:03:53Z | |
| dc.date.issued | 2025 | |
| dc.description.abstract | This study investigates students’ perceived satisfaction with cafeteria services at Redeemer’s University, aiming to identify key factors influencing their dining experiences and overall contentment. Using a mixed-methods approach, data were collected from a stratified sample of undergraduate students through structured questionnaires and indepth interviews. The study examined dimensions such as food quality, variety, pricing, hygiene, service efficiency, and ambiance. Results revealed that while students generally appreciated the affordability and convenience of the cafeteria, significant concerns were raised regarding food quality and menu diversity. Cleanliness and customer service emerged as strong predictors of satisfaction. Gender and academic level were found to moderately influence satisfaction levels. The study concludes that improving food quality, expanding menu options, and enhancing service delivery would significantly boost students’ satisfaction. Recommendations are offered to university management for policy reforms aimed at optimizing cafeteria operations to better meet students’ expectations and nutritional needs. | |
| dc.identifier.uri | https://repository.run.edu.ng/handle/123456789/5112 | |
| dc.language.iso | en | |
| dc.publisher | Christopher University Journal of Management and Social Sciences | |
| dc.relation.ispartofseries | 5; 1 | |
| dc.title | STUDENTS’ PERCEIVED SATISFACTION WITH CAFETERIA SERVICES: A STUDY OF REDEEMER’S UNIVERSITY CAFETERIA | |
| dc.type | Article |