STUDENTS’ PERCEIVED SATISFACTION WITH CAFETERIA SERVICES: A STUDY OF REDEEMER’S UNIVERSITY CAFETERIA
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Date
2025
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Christopher University Journal of Management and Social Sciences
Abstract
This study investigates students’ perceived satisfaction with cafeteria services at
Redeemer’s University, aiming to identify key factors influencing their dining experiences
and overall contentment. Using a mixed-methods approach, data were collected from a
stratified sample of undergraduate students through structured questionnaires and indepth
interviews. The study examined dimensions such as food quality, variety, pricing,
hygiene, service efficiency, and ambiance. Results revealed that while students generally
appreciated the affordability and convenience of the cafeteria, significant concerns were
raised regarding food quality and menu diversity. Cleanliness and customer service
emerged as strong predictors of satisfaction. Gender and academic level were found to
moderately influence satisfaction levels. The study concludes that improving food quality,
expanding menu options, and enhancing service delivery would significantly boost
students’ satisfaction. Recommendations are offered to university management for policy
reforms aimed at optimizing cafeteria operations to better meet students’ expectations and
nutritional needs.