Banking Resilience and Government Response during the COVID-19 Pandemic: Evidence from Nigeria
Loading...
Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Banks and Bank Systems
Abstract
In a global pandemic, there is a need for banks to improve service delivery through financial technologies. Since the fight against COVID-19 is the community responsibility, the role of banks in channeling cash to all stakeholders is essential for the con temporary human race. This study investigated the impact of the government response to COVID-19 on the resilience of banks. A multivariate Structural Equation Model (SEM) was used to specify the links between the exogenous factors (government’s social and financial responses) and the endogenous variables (resilience of bank customers, employees and investors). A research survey approach was used where 543 respondents were sampled. A self-constructed online questionnaire was used to harvest responses from customers, employees and investors of the selected banks. The result of the analysis showed a significant relationship between government’s social response and the resilience of bank customers. However, such a relationship does not hold between government’s social responses and other resilience indicators (employees and investors). Furthermore, the result revealed that government’s financial responses do not affect the resilience of banks. The study concluded that the government’s social response during the COVID-19 pandemic influenced bank customers’ resilience in Nigeria. It was recommended that banks, as part of the policy, develop tools to complement government actions during the pandemic, thereby ameliorating its impact on their customers.
Description
Keywords
Citation
Taofeek Sola Afolabi, Thomas Duro Ayodele, Oyinlola Morounfoluwa Akinyede, Olanrewaju David Adeyanju and Harley Tega Williams (2023). Banking resilience and government response during the COVID-19 pandemic: Evidence from Nigeria. Banks and Bank Systems, 18(2), 214-227. doi:10.21511/bbs.18(2).2023.18