Effect of Claims Payments on Profitability in The Nigerian Insurance Industry
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Date
2018-04-25
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Publisher
Society for Science and Education
Abstract
Profitability determines an insurance company’s ability to make claims payments as at when due. The objective of this study is to examine the effect of claims payments on the profitability of insurance companies in Nigeria. Secondary data were generated from the financial statements of the two selected insurance companies, covering the periods 2011 to 2016. Using descriptive statistics and the multiple regression techniques, the
data was analyzed with the aid of the Statistical Package for Social Sciences (SPSS version 23). The result reveals that ROA (profitability) has an indirect relationship with LR (loss ratio) and NC (net claims), but a direct relationship with ER (expense ratio). It further reveals that net claims have a significantly positive impact on loss ratio. The study recommends that the Nigerian insurance industry must effectively manage their
claims processes, in order to reduce the amount of claims for every earned premium.
Description
Keywords
Claims Management, Insurer, Policy Holder, Premium
Citation
Afolabi, T. S. (2018). Effect of Claims Payments on Profitability in the Nigerian Insurance Industry. Advances in Social Sciences Research Journal, 5(4), 94-101