Determinants of Automated Teller Machine Usage in Lagos State, Nigeria

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dc.contributor.authorIghomereho, Salome
dc.date.accessioned2022-04-30T13:42:28Z
dc.date.available2022-04-30T13:42:28Z
dc.date.issued2018
dc.description.abstractResearch has shown that ATMs provide an extremely useful service to customers but the machine is characterized by several service quality inadequacies, and at times it can be very frustrating to use. Consequently, this study investigated socio-demographic factors and service quality dimensions as determinants of ATM usage in Lagos State, Nigeria. A questionnaire was used to collect data from bank customers who use ATM and the data were analysed using General Linear Model (GLM) and multiple regression. The results from the analyses reveal that sociodemographic factors, such as age, education, and income, influence ATM usage, while gender and occupation do not influence ATM usage. The study also revealed that all the service quality dimensions identified in the study have a significant positive influence on ATM usage. When the joint effect of socio-demographic factors and service quality dimensions on ATM usage was assessed, it was found that service quality had a greater influence on ATM usage than socio-demographic factorsen_US
dc.identifier.urihttp://dspace.run.edu.ng:8080/jspui/handle/123456789/2579
dc.language.isoenen_US
dc.subjectAutomated teller machineen_US
dc.subjectSocio-demographyen_US
dc.subjectService qualityen_US
dc.subjectUsageen_US
dc.subjectSelf-serviceen_US
dc.titleDeterminants of Automated Teller Machine Usage in Lagos State, Nigeriaen_US
dc.typeArticleen_US
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