Antecedent Predictors of Service Quality in Heritage Tourism Destination

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dc.contributor.authorAdeleke, Bola Olusola
dc.date.accessioned2025-05-30T13:36:08Z
dc.date.available2025-05-30T13:36:08Z
dc.date.issued2019-06-17
dc.description.abstractThis paper examined predictors of service quality in heritage tourism destination. Structured questionnaire was used to gather data from both the staff and tourists in National Theatre and National Museum, Lagos, Nigeria. Data were analysed using multiple regression analysis. Results of the study revealed that responsiveness of tourism destination staff to visitor needs; qualities of entrepreneurs in local tourism businesses and; packaging of tourism destination experiences are statistically significant in the delivery of quality service to tourists. It was concluded that the management of National Theatre and National Museum should strive to improve service delivery so as to maximize tourist satisfaction and profitability in the heritage tourism enterprises. Key words: Heritage Tourism, Quality Service, Theatre, Tourism Destination, and Museum
dc.identifier.citationBola Adeleke & Kayode Ogunsusi (2019). Antecedent Predictors of Service Quality in Heritage Tourism Destination
dc.identifier.urihttps://repository.run.edu.ng/handle/123456789/5098
dc.language.isoen
dc.publisherInternational Journal of Hospitality, Leisure and Tourism
dc.titleAntecedent Predictors of Service Quality in Heritage Tourism Destination
dc.typeArticle
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