Compulsory Citizenship Behavior, Work-Life Balance, and Turnover Intention in Academia: Mediating Effects of Emotional Intelligence
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Date
2022
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Publisher
The Journal of Behavioral Science (TJBS)
Abstract
Compulsory citizenship behavior andwork-life balance have become
critical issues among academic staff in universities, especially in private
universities. This research investigates the mediating effects of emotional
intelligence on the relationship between compulsory citizenship behavior,
work-life balance, and turnover intention in the Nigerian academic
environment. Questionnaires were used to collect data from the faculties
of selected universities in Nigeria. Survey questionnaires were used to
collect data from 600 faculties; but only 420 responded, a response rate of
70%. The results of structural equation modeling (SEM) show that
compulsory citizenship behavior (β = .15; t = 3.63; p < .05) is positively
and significantly associated with turnover intention while work-life
balance (β = -.02; t = -.73; p > .05) has a negative and insignificant
relationship with turnover intention. The results further indicate that
emotional intelligence (β = .51; t = 10.91; p < .05) is directly related to
turnover intention. It was also found that emotional intelligence partially
mediates between compulsory citizenship behavior and turnover intention
(β = .20; p < .05), but not between work-life balance and turnover
intention (β = -.00; p > .05). In addition, emotional intelligence moderates
the relationship between compulsory citizenship behavior, work-life
balance, and turnover intention. The findings suggest that emotional
intelligence is bidirectionally related to compulsory citizenship behavior,
work-life balance, and turnover intention. The results provide valuable
insights that can be used by university management to enhance wellbeing
among the staff and reduce turnover intentions by minimizing the negative
effects of compulsory citizenship behavior.
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Keywords
Compulsory citizenship behavior, Academic environment, Turnover intention, Emotional intelligence, Worklife balance