Socioeconomic Attributes and the role of ICT in Service Delivery among Private Transport Companies in Nigeria

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dc.contributor.authorOluwakoya, Adeniyi
dc.date.accessioned2022-05-30T08:37:14Z
dc.date.available2022-05-30T08:37:14Z
dc.date.issued2022-04
dc.description.abstractThis paper examines the socioeconomic attributes and the role of ICT in service delivery among private transport companies. The growing adoption of ICT technologies in transport services seems to offer a huge impact and significance to the operation and service offering. Still, the dimension and role of such impact seem precarious. The socioeconomic attributes and adoption of ICT service impact have been neglected as strategies in keeping optimum transport service delivery. Therefore, this study seeks to examine the socioeconomic attributes and role of ICT in service delivery among the private transport companiesin Nigeria. The methodology involves simple random sampling, and a total of 113 respondents used in the analysis. The data were analysed with descriptive and a chi square analysis. The socioeconomic attributes of respondents have benefited from the adoption of ICT in service engagement of the transport company. Also, there is significant relationship between the perception of ICT use and customer demand satisfaction as well as the ease of service access of travellers.en_US
dc.identifier.issn2488-9849
dc.identifier.urihttp://dspace.run.edu.ng:8080/jspui/handle/123456789/3241
dc.language.isoenen_US
dc.publisherInternational Journal of Advanced Academic Researchen_US
dc.subjectSocioeconomic Attributes;en_US
dc.subjectInter-stateen_US
dc.subjectICTen_US
dc.subjectPrivate Transporten_US
dc.subjectServiceen_US
dc.subjectNigeriaen_US
dc.titleSocioeconomic Attributes and the role of ICT in Service Delivery among Private Transport Companies in Nigeriaen_US
dc.typeArticleen_US
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