Employees' Competency Management and Job Performance: A Review of Nigerian Public Sector
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Date
2015
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Publisher
Nigerian Journal of Management Sciences
Abstract
The study investigated the relationship between employees’ competency management (ECM) and job performance (JP) in the Nigerian public sector. A cross-sectional survey research design was employed. The working population of the study consists of 175 randomly selected HR Management staff of key federal ministries based on the researcher's experience. The instrument for direct data collection was structured questionnaire. The response rate was 97 representing 55.43% copies of the questionnaire administered. The instrument was validated by human resources management experts. Confirmatory factor analysis was carried out to test the reliability of the instrument and the R obtained was 0.832. Data was c analyzed using descriptive statistics and Chi square analysis technique for hypothesis validation with the aid of SPSS IBM version 21software. The findings revealed that there is no statistically significant relationship between ECM and workers' productivity (p=.617), quality of service rendered (p=.645), and service cost savings (p=.523) in the Nigerian public sector. The study concluded that ECM which is the basis for job performance did not reliably predict superior job performance in the Nigerian public sector. This is due to the absence of employees' competence management best practices in the Nigerian public sector
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Keywords
Competency management, Job performance, Service quality, Cost of service, Service expectation gap, Public sector