ENHANCING TRANSPORT SERVICE QUALITY AND CUSTOMER SATISFACTION IN LAGOS METROPOLIS: A STUDY OF LAGOS MAINLAND

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dc.contributor.authorIrinyemi, Ademola
dc.date.accessioned2025-05-28T09:01:27Z
dc.date.available2025-05-28T09:01:27Z
dc.date.issued2024-06
dc.description.abstractThis study investigates the relationship between transport service quality and customer satisfaction in Lagos Mainland, a growing economy in Nigeria. A population of 720 commuters and transport workers was surveyed, and data from 60 commuters and 60 transport-related workers were analyzed using mean statistics, standard deviation, and t-test. The findings highlight issues such as inadequate quality conformity in passenger vehicles, unprofessional conduct among bus operators, high and unjustifiable fares, and the need for a comprehensive policy to regulate transport fares. Recommendations include the involvement of professional bodies in transport studies, collaborative efforts among stakeholders, and the enforcement of appropriate laws to ensure passenger safety, conformity with global standards, and improved service quality.
dc.identifier.issn2714-2574
dc.identifier.urihttps://repository.run.edu.ng/handle/123456789/4837
dc.language.isoen
dc.publisherJournal of Finance, Governance and Strategic Studies
dc.relation.ispartofseries7; 3
dc.titleENHANCING TRANSPORT SERVICE QUALITY AND CUSTOMER SATISFACTION IN LAGOS METROPOLIS: A STUDY OF LAGOS MAINLAND
dc.typeArticle
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